Shipping policy

Shipping Policy

We want your order to arrive quickly and without any hassle. Here's everything you need to know.

Order Processing

Orders are processed within 1–2 business days, excluding weekends and holidays. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package along the way.

Need to make a change? We're happy to help if you reach out within 60 minutes of placing your order. After that, your order moves into fulfillment and we may not be able to make adjustments.

Shipping & Delivery

Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method. Delivery times are estimates and may vary depending on your carrier and location.

We offer free standard shipping on U.S. orders of $50 or more. Eligibility is calculated after discounts and before taxes.

Please note that once your order is handed off to the carrier, it is in their care. We are not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances outside of our control.

International Shipping (Canada)

We currently ship to Canada. International shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated at checkout.

Customers are responsible for ensuring that products ordered comply with their local laws and regulations before placing an international order.

Damaged, Lost, or Stolen Packages

If your order arrives damaged or incorrect, please contact us at hello@linalume.com within 7 days of delivery with your order details and a photo, and we'll make it right.

For packages marked as delivered but not received, we recommend checking with neighbors and contacting the carrier directly. We'll do our best to help you track it down.

Contact Us

If you have any questions about your order or shipping, please contact us at hello@linalume.com.