Refund policy

Return & Refund Policy

We want every purchase to be made with confidence. If a return is necessary, the following guidelines apply. We accept returns within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item must be unopened, unused, and in its original packaging with the product seal fully intact. Due to the nature of dietary supplements, we do not accept returns on opened or used products.

How to Request a Return

To initiate a return, please contact us at hello@linalume.com. If your return is approved, we will provide the return address and instructions. Returns sent without prior authorization will not be accepted.

Non-Returnable Items

We do not accept returns on opened or used dietary supplements, sale items, or gift cards.

Return Shipping

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

International Orders

All international orders are final sale and are not eligible for returns.

Exchanges

We do not offer direct exchanges. To receive a different item, please place a new order after your return is approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution. If more than 15 business days have passed since your refund was approved, please contact us at hello@linalume.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@linalume.com with a photo of the item and we will make it right.

Additional Terms

We reserve the right to refuse returns that do not meet the above conditions or in cases of excessive or suspicious return activity.